Norfolk Pet Essentials – Shipping Policy

Section 1 – Delivery Options & Times

We offer standard and express delivery options. Estimated delivery times will be displayed at checkout and may vary based on your location.

Section 2 – Dispatch Times

Orders are typically processed and dispatched within 2–3 business days. Orders placed on weekends or public holidays will be processed on the next business day.

Section 3 – Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and chosen shipping method. Any applicable taxes or duties are shown before payment.

Section 4 – Delivery Areas

We currently deliver within the UK. International shipping is not available.

Section 5 – Delays & Force Majeure

Delivery times are estimates and not guaranteed. We are not responsible for delays caused by carriers, customs, or events beyond our control (e.g., adverse weather, strikes).

Section 6 – Risk & Title

Risk of loss passes to you when the goods are delivered to your address or collected by your nominated person. Title passes once full payment is received.

Section 7 – Tracking Information

Once your order is dispatched, you will receive an email with tracking details where available.

Section 8 – Contact Information

For shipping inquiries, please contact us at info@norfolkpetessentials.co.uk.